(Last updated on April 2023)

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PT Arogya Mitra Sejati (“Arogya.ai”) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices (“Privacy Policy”). By using or accessing the Arogya.ai services, including our products, or visiting www.arogya.ai, (collectively, the “Services”) in any manner you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

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If you have challenges, you may access this Privacy Policy in an alternative format by contacting info@arogya.ai.

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This Privacy Policy applies to Arogya.ai's collection, use, and disclosure of personally identifiable information (also referred to as "Personal Information" or "personal data") in connection with our services and through other means such as events, sales, and marketing activities. Personal Information includes any information that identifies or relates to an individual, such as name, email address, phone number, and other contact information. This Privacy Policy does not cover the use of information by third parties that we do not control.

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We may collect Personal Information from users when they access or use our Services, such as when they register for an account, submit a form, or contact us for support. We may also collect Personal Information from our partners and service providers, as well as through cookies and other tracking technologies when users interact with our website or other online platforms.

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At Arogya.ai, we are committed to protecting the privacy and security of our users' Personal Information. We use Personal Information to provide and improve our Services, to communicate with users about their accounts and transactions, and to comply with legal and regulatory requirements. We do not sell or rent Personal Information to third parties for their marketing purposes.

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By using our Services or interacting with us through other means, users consent to the collection, use, and disclosure of their Personal Information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at info@arogya.ai .

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We collect various types of information from you when you use our Services, which may include:

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1. Information you provide when you interact with our Services, such as when you search for, subscribe to, or purchase our Services, create or administer your Arogya.ai account(s), register for or attend an Arogya.ai event, communicate with us by phone, email, or otherwise, complete a questionnaire, support ticket, or other information request, or use notification services.

2. Depending on your interaction with Arogya.ai and use of our services, you may provide us with the following information:

   • Contact information such as your name, email address, physical address, phone number, and other similar details.

   • Payment information, including credit card and bank account information.

   • Information about your location.

   • Information about your organization and your contacts, such as colleagues or people within your organization.

   • Usernames, aliases, roles, and other authentication and security credential information.

   • Content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us.

   • Your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend an Arogya.ai event or use certain services.

   • Information regarding identity, including government-issued identification information.

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Please note that we do not knowingly collect or solicit Personal Information from users under 18 years of age. If you are under the age of 18, please do not attempt to register for or otherwise use the Services or send us any Personal Information. If we learn we have collected Personal Information from a user under 18 years of age, we will delete that information as quickly as possible. If you believe that a child under 18 years of age may have provided Personal Information to us, please contact us at info@arogya.ai.

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Automatic Information: 

Arogya.ai automatically collects certain types of information when you interact with our Services. This information is collected through various means, including cookies, web beacons, and other technologies.

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We collect information automatically when you:

• visit, interact with, or use the Services (including when you use your computer or other device to interact with the Services)

• download content from us

• open emails or click on links in emails from us

• interact or communicate with us (such as when you attend Arogya.ai event or when you request customer support)

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Examples of the information we automatically collect include:

• Network and connection information, such as the Internet Protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.

• Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting.

• The location of your device or computer.

• Authentication and security credential information.

• Content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads.

• Service metrics, such as Service usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs.

• The full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and the Services, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs).

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Information from Other Sources: 

We may obtain information about you from other sources, such as service providers, partners, and publicly available sources. The information we receive from other sources may include:

• Marketing, sales, and recruitment information, such as your name, email address, physical address, phone number, and other similar contact information

• Subscription, purchase, support, or other information related to your interactions with products and services offered by us, our affiliates, or third parties

• Search results and links, including paid listings (such as Sponsored Links)

• Credit history information from credit bureaus, in case we need to process a payment or verify your identity

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Cookies:

We use cookies, pixels, and other similar technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide you with essential features and services, and for additional purposes, including:

• Recognizing you when you sign in to use our Services. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.

• Tracking your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.

• Conducting research and diagnostics to improve our Services.

• Preventing fraudulent activity and improving security.

• Delivering content that is relevant to your interests on Arogya.ai sites.

• Measuring and analyzing the performance of our Services.

 

Cookies also allow us to collect information about your use of our Services, including the pages you visit, the links you click, and other actions you take on our sites and services. We may also use cookies to track your interactions with our emails, such as whether you have opened an email or clicked on a link within it. You can control cookies through your browser settings and other tools. However, if you block or reject cookies, some of our Services may not function properly.

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We may display advertisements and allow third-party ad networks, including ad servers, ad agencies, ad technology vendors, and research firms, to serve targeted advertisements (referred to as “Interest-Based Ads”) to users who fit certain general profile categories or display certain preferences or behaviors. We may receive information, including personal information, for Interest-Based Ads from you or from the usage patterns of particular users on the Services and/or services of third parties. This information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To enable this, we or our service providers may use cookies, including a file known as a “web beacon,” to deliver Interest-Based Ads to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research, and reporting for us and for advertisers, and to serve targeted advertisements to you when you visit other websites. Ad networks can view, edit, or set their own cookies on your browser, just as if you had requested a web page from their site.

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Our Commercial or Business Purposes for Collecting Personal Information include:

• Providing, customizing, and improving the Services by creating and managing your account, processing orders and transactions, and providing the products, services, or information you requested

• Personalizing the Services, website content, and communications based on your preferences

• Improving the Services through testing, research, internal analytics, and product development

• Providing support and assistance for the Services

• Preventing fraud and ensuring security of the Services

• Marketing and selling the Services, including showing you interest-based or online behavioral advertising

• Corresponding with you by responding to your correspondence, contacting you when necessary or requested, and sending you information about Arogya.ai or the Services

• Meeting legal requirements under applicable law, regulation, court order, or other legal process, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities, protecting the rights, property or safety of you, Arogya.ai or another party, enforcing any agreements with you, and responding to claims that any posting or other content violates third-party rights

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We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated or incompatible purposes without providing you notice.

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How does Arogya.ai use and share Personal Information?

We use your Personal Information solely for the purpose of providing our Services to you and for further developing and improving such Services. In order to do so, we may disclose your Personal Information to the categories of service providers and other parties listed in this section.

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• Service Providers: We may engage other companies and individuals to perform tasks on our behalf, such as hosting, technology and communication providers, security and fraud prevention consultants, support and customer service vendors, and product fulfilment and delivery providers. We share your Personal Information with these companies and individuals only as necessary for them to assist us in providing the Services, and they do not have the right to use your Personal Information beyond what is necessary to assist us.

• Advertising Partners: These parties help us market our services and provide you with other offers that may be of interest to you, such as ad networks, data brokers, and marketing providers.

• Analytics Partners: These parties provide analytics on web traffic or usage of the Services, such as companies that track how users found or were referred to the Services, and companies that track how users interact with the Services.

• Business Partners: These parties partner with us in offering various services, such as businesses that you have a relationship with and companies that we partner with to offer joint promotional offers or opportunities.

• Parties You Authorize, Access, or Authenticate: This includes third parties you access through the Services, social media services, and other users.

• Business Transfers: All of your Personal Information that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy, or other transaction in which that third party assumes control of our business. If this occurs, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

• Legal Obligations: We may share any Personal Information we collect with third parties in conjunction with any of the activities set forth under "Meeting Legal Requirements and Enforcing Legal Terms" in the "Our Commercial or Business Purposes for Collecting Personal Data" section above.

• Data That Is Not Personal Information: We may create aggregated, de-identified, or anonymized data from the Personal Information we collect, and use and share it with third parties for our lawful business purposes, such as to analyze, build, and improve the Services and promote our business. However, we will not share such data in a manner that could identify you.

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Duration for which your personal information is kept:

We will retain your personal information for as long as it is necessary to provide the Services to you and our Clients, or as required by applicable laws or regulations. We may also retain your information for the purposes of preventing fraud, collecting fees, resolving disputes, troubleshooting problems, assisting with investigations, enforcing our Terms of Service, and taking other actions permitted by law.

We will handle all retained information in accordance with this Privacy Policy. Any information that is no longer necessary or relevant to providing our Services may be de-identified or aggregated with other non-personal data to provide commercially valuable insights, such as statistics on the use of our Services.

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Changes to this Privacy Policy:

Arogya.ai reserves the right to update and change this Privacy Policy from time to time without prior notice. Your continued use of the Service after we make any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

 

Questions or Concerns:

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at info@arogya.ai. We will make every effort to promptly respond to your inquiry and resolve any issues you may have.